I am available to do secret shops for your business or service.  I can verify that all the things you are asking of your staff are being accomplished and report the findings. I am currently a secret shopper for many different business and restaurants. Let me help you insure your customer are receiving the service at the level you expect.  You can hire a company that finds whoever they can to perform the shop of your business or you can get a someone who understands customer service from years of providing it to customers.  
Rate $30.00 per shop
 

The total shop will be recorded and a full report written and submitted to you within 12 hours of the shop.  I will do it personally and will be available for you for follow up questions.

 I have done shops or evaluations for these business & more.

LP (Loss Prevention) undercover employee service
 

It is common knowledge that highest portion of your yearly shrink is internal.  Many times it's clerical error however sometimes it is theft.  Congress as reported on the FBI.gov site says internal theft is becoming an organized activity so much a concern they say congress needs to address immediately. It is hard to protect your business from these threats if you don't know about them till after they happen. To determining the cause it might be necessary to have a person on the inside to uncover major problems. I can also perform undercover employment for a closer look at your business.  I can perform most any business task and will fit in at any level in your organization to give you the REAL information on what is happening with your business.  Fees are by time on assignment. 
Full reporting including testimony if needed is part of this program.